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Expansion Reflects Growing Demand for Exceptional Customer Experience in Healthcare and Financial Services; New Centers Have State-of-the-Art Technology and Green Features
DENVER, Oct. 2, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TeleTech), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, has created more than 3,000 U.S.-based jobs in the past 18 months and opened six customer experience sites as a result of increased client need for customer experience experts to service the healthcare and financial services industries.
"Our growth in the U.S. reflects the increasing demand for exceptional customer experience in every industry, especially healthcare and financial services," said Ken Tuchman, chairman and chief executive officer of TeleTech. "We are proud to be expanding our business in these two complex industries and have invested heavily in sourcing and training to provide resources that are certified to deliver services in these markets."
TeleTech has partnered very closely with communities across the U.S. to bring new full-time jobs with a suite of benefits and career paths to their residents. In the last three months alone, TeleTech has opened the doors of new customer experience sites located in Jonesboro, AR, Sherwood, AR, and Paducah, KY – the majority of them dedicated to healthcare support, continuing TeleTech's expansion in this industry. Other centers including Ennis, Texas, Melbourne, FL and Hopkinsville, KY were first opened in 2013 and created more than 800 additional jobs in 2014. A local TeleTech site in Greeley, CO also has plans to hire 225 more employees by the end of this year.
These new centers utilize the latest in multichannel technology including thin terminal technology that consumes less power in a virtual desktop environment as well as HD video technology enabling remote training and meetings from anywhere on the globe. The sites have been built with environmentally-friendly features such as air conditioning that uses 15% outside air, natural day-lighting wherever possible, and recycled content in both flooring and workstations. TeleTech also leveraged an ergonomic consultant to ensure that all seating is correct for the hours of use and employee job function.
"TeleTech's continued success and expansion has meant hundreds of jobs and economic growth in Colorado," said Governor John Hickenlooper. "Our reputation as a hub of innovation and technology is due in large part to being home to global companies like TeleTech who not only prepare for the future, but embrace it."
TeleTech has been a global pioneer in the customer experience industry for more than thirty years. Its technology-enabled services platform delivers a seamless customer experience across all channels and phases of the customer lifecycle to build customer loyalty and increase lifetime value. Please visit TeleTechjobs.com to view open job descriptions and to apply.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. The Company offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for Global 1000 clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit teletech.com.