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The customer buying journey has changed. TeleTech’s best-in-class chat approach provides an “in the moment” solution that maximizes ROI:
TeleTech’s five-pillar approach to chat optimization is ready to supercharge your sales success.
According to Gartner, by 2020, customers will manage 85 percent of their relationship with a brand without interacting with a human. What does that mean for your business? To keep prospects and customers engaged – and drive increased sales conversions – your sales chat capabilities must be ready to meet the increasing demands of consumers.
In our new eBook, you’ll learn requirements, to-dos, and best practices that will turn your chat program from a transactional interaction channel to a supercharged engagement platform.
Sales chat represents a tremendous opportunity for companies to have informative, "in-the-moment" interactions with customers and prospects that can boost customer satisfaction and increase conversion rates. But, the challenge for many companies is finding associates with suitable chat and written communication skills who can interact with customers and prospects effectively. Here, our experts offer five tips to shift customer care chat associates into a sales chat team.
The world has adopted a new buying paradigm: Customers research products across myriad sites and devices before making a buying decision. In response, organizations must be present, proactively listening for customers looking for information, and ready to respond with answers where and when they need them. Chat serves as a unique entry point to drive increased revenue and customer satisfaction. Our expert webinar will help you:
Optimize your chat positioning.
Build a chat library.
Get advice on hiring and training specifically for chat.
Enhance your overall chat performance.
Optimize voice of the customer using chat.
A growing number of companies are experiencing the benefit of online chat for customer service and sales as a powerful, cost-effective engagement platform. However, the key for effective chat is to avoid potential customer frustration from long wait times or impersonal chat interactions. Here, we offer six steps for putting your associates on the path to having one-on-one chat conversations with your customers.