Agenda Preview
mon. |
FEB 8 |
|
8am - 8:10am |
Welcome |
|
8:10am - 8:15am |
SKO Workbook Preview |
|
8:15am - 9:00am |
Corporate Strategy |
|
9:00am - 10:00am |
Our CXaaS Story - TTEC's GTM Strategy |
|
10:00am - 10:15am |
Break |
|
10:15am - 10:35am |
CX Ecosystem Spotlight: Amazon |
|
10:35am - 11:20am |
Keynote: Dan Heath |
|
11:20am - 11:50am |
Customer Driven Offers |
|
12:00pm - 12:05pm |
Closing/ Next Day Preview |
tues. |
FEB 9 |
|
8am - 8:05am |
Welcome - Day 2 |
|
8:05am - 9:00am |
Keynote - Dan Newman |
|
9:00am - 9:45am |
Doing Things Differently - Our Value Story |
|
9:45am - 10:00am |
Portfolio Breakout Session Preview |
|
10:00am - 10:15am |
Break |
|
10:15am - 10:35am |
Intro to CX Ecosystem |
|
10:35am - 10:40am |
Closing Remarks + Portfolio Breakout |
|
10:40am - 12:00pm |
Portfolio Breakout Sessions |
|
2:00pm - 4:00pm |
Award Ceremony (Invite-Only) |
wed. |
FEB 10 |
|
8am - 8:05am |
Welcome - Day 3 |
|
8:05am - 8:55am |
Client Keynote: FedEx |
|
8:55am - 9:20am |
CX Ecosystem Spotlight: Pega |
|
9:20am - 9:35am |
TTEC Go-to-market Structure |
|
9:35am - 10:00am |
Break |
|
10:00am - 11:55am |
Evolved Enablement |
|
11:55am - 12:00pm |
Closing Remarks |
thurs. |
FEB 11 |
|
8am - 8:05am |
Welcome - Day 4 |
|
8:05am - 9:05am |
Reinvigorating a Longstanding Partnership |
|
9:05am - 10:00am |
TTEC Operations Update |
|
10:00am - 10:15am |
Break |
|
10:15am - 11:15am |
Q&A with TTEC EC |
|
11:15am - 11:45am |
SKO 2021 Closing Remarks |