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Agenda Preview

mon.


FEB 8

8am - 8:10am

Welcome

8:10am - 8:15am

SKO Workbook Preview

8:15am - 9:00am

Corporate Strategy

9:00am - 10:00am

Our CXaaS Story - TTEC's GTM Strategy

10:00am - 10:15am

Break

10:15am - 10:35am

CX Ecosystem Spotlight: Amazon

10:35am - 11:20am

Keynote: Dan Heath

11:20am - 11:50am

Customer Driven Offers

12:00pm - 12:05pm

Closing/ Next Day Preview

tues.


FEB 9

8am - 8:05am

Welcome - Day 2

8:05am - 9:00am

Keynote - Dan Newman

9:00am - 9:45am

Doing Things Differently - Our Value Story

9:45am - 10:00am

Portfolio Breakout Session Preview

10:00am - 10:15am

Break

10:15am - 10:35am

Intro to CX Ecosystem

10:35am - 10:40am

Closing Remarks + Portfolio Breakout

10:40am - 12:00pm

Portfolio Breakout Sessions

2:00pm - 4:00pm

Award Ceremony (Invite-Only)

 

wed.


FEB 10

8am - 8:05am

Welcome - Day 3

8:05am - 8:55am

Client Keynote: FedEx

8:55am - 9:20am

CX Ecosystem Spotlight: Pega

9:20am - 9:35am

TTEC Go-to-market Structure

9:35am - 10:00am

Break

10:00am - 11:55am

Evolved Enablement

11:55am - 12:00pm

Closing Remarks

thurs.


FEB 11

8am - 8:05am

Welcome - Day 4

8:05am - 9:05am

Reinvigorating a Longstanding Partnership

9:05am - 10:00am

TTEC Operations Update

10:00am - 10:15am

Break

10:15am - 11:15am

Q&A with TTEC EC

11:15am - 11:45am

SKO 2021 Closing Remarks