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Blog
Communication
Applying the Freemium Business Model in Telecommunications
Social Customer Service: 14 Big Brands Tested and Exposed
Vacations and Customer-Centric Solutions: Is the All-Inclusive Deal Worth It?
Customer Strategist Journal
Retail Banking
What’s Keeping Social Media for Banks From Reaching Their Innovation Potential?
Media
Social Media Energizes Traditional Banking Strategy
Here and “Wow”: How Superior Customer Experience Drives Retention
Technology
Twenty Years Later, Customer Trust Is Even More Important
Tapping Into Customer-Driven Innovation
A Lesson from Google on Marketing Innovation
Mastering the Art of Scientific Marketing
Customer Experience Innovation: No Genius Required
Learning Innovation: Moving Away from Normalcy
Microsoft Looks to the Cloud to Build Customer Relationships
Fintech
la Caixa Shares Three Drivers of Customer Innovation
Getting Behind the Wheel of Innovation
Innovate Beyond Cool to Sustain Growth