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Customer Strategist Journal
Retail and eCommerce
The Power of Storytelling
Social Responsibility as a Selling Point
Finding Strength in Weak Signals
Let Them Talk
Retail Banking
Branding Through the Eyes of the Customer
Blog
Hypergrowth and Startups
Don’t Equate Silence with Satisfaction
Infographic
How Strong Is the Sharing Economy, Really?
Technology
Microsoft Shifts Gears in an Experience Economy
How Small Customer Gestures Speak Volumes About Your Brand
Creating a Personal Brand is Good for Business
Media
Say What?
Your Customers Now Rule
Client Story
Travel and Hospitality
Destination: Customer Experience Excellence
Supporting Customer Values is More Than a Nice Gesture - it’s a Necessity
When Customer Centricity Becomes the Brand
Employees Make Your Brand Promise Count