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Customer Strategist Journal
Technology
Don’t Stop at Journey Maps
Government and Public Sector
Everyone's a Customer
Uncover the Financial Value of Customer Experience
Retail and eCommerce
Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’
Putting CX to Work in Unique Ways
World: Asia-Pacific
Strong Leaders Equal Strong Business
Pinning Hope on Personalization Through Mobile
Customer Innovation Where You Least Expect It
Blog
Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success
Four Questions to Ask Before Launching a Customer Experience Strategy
The 10 Deadly Sins of Customer Experience
Why Understanding the Customer Journey Matters
Payers
Open Enrollment Essentials: How to Build Lasting Relationships with Members
Retail Banking
Goodbye, Multichannel! Future Financial Relationships Require an Omnichannel Approach
Four Ways the Cloud is Transforming the Customer Experience
5 Ways Marketers Can Become Better Storytellers