This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
What’s Old Is New Again
Strategy Guides and Trends Reports
Unlock Customer Insights Hidden in Plain Sight
Blog
Retail Banking
Digital Banking Needs a Human Touch
Webinar / Event
Discover a World-Class Training Initiative In Action
Money in the Bank
Client Story
Communication
Mobile Phone Operator Sends a Clear CX Message
Introducing Humanify™ Insights Platform
Retail and eCommerce
4 Ways to Expect the Unexpected This Holiday Season
Don’t Shy Away From Emotional Connections in the Workplace
10 Buckets to Dig Your Way Out of Subpar Customer Experiences
Get Smart About Employee Emotions
3 Ways to Rewrite the Retail Playbook
Automotive
Eliminating Customer Blind Spots
Technology
Making the Last Mile Count
How to Create a Plan B When CX Strategies Go Awry
Government and Public Sector
Call analysis reduces call volume by 60%