CX WHITE PAPER | 10-min read
Creating customer-centric service with AI and automation
Companies are scrambling to digitally transform by pivoting to a customer-centric, channel-less approach to customer service. This white paper details five steps to customer-centric service transformation through AI and automation. Learn how to take swift action to improve customer operations with intelligent automation strategy and technology.
Digital transformation begins with quick wins
Full customer service and digital transformation starts with a series of smaller, quick wins that show results in days or weeks. When done effectively, these quick wins serve as more than temporary solutions – they are valuable, incremental gains that lay the groundwork for the state of your future customer service.
In this white paper, learn best practices and quick wins in AI and automation, including:
- AI as agent co-pilot to streamline interactions
- Automation to clear the way in the back office
- Email automation to drive efficiency
- Intelligent virtual assistant (IVA) to accelerate resolutions
- Unified messaging to connect the conversation
Accelerate your CX and digital transformationwith TTEC and Pegasystems
TTEC and Pegasystems have partnered to empower clients with industry-leading digital transformation solutions to optimize customer experiences within their contact centers.
Together, we help accelerate autonomous and augmented CX across the front, mid and back office to enable a one-office contact center solution for customers. We work with brands to remove the technical and operational obstacles that stand in the way of great experiences for customers and employees.
Clients have achieved substantial time and cost savings in customer-related processes via intelligent automation.