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CX WHITE PAPER | 10-min read

Creating customer-centric service with AI and automation

Companies are scrambling to digitally transform by pivoting to a customer-centric, channel-less approach to customer service. This white paper details five steps to customer-centric service transformation through AI and automation. Learn how to take swift action to improve customer operations with intelligent automation strategy and technology.

 

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Digital transformation begins with quick wins

Full customer service and digital transformation starts with a series of smaller, quick wins that show results in days or weeks. When done effectively, these quick wins serve as more than temporary solutions – they are valuable, incremental gains that lay the groundwork for the state of your future customer service.

In this white paper, learn best practices and quick wins in AI and automation, including:

  • AI as agent co-pilot to streamline interactions
  • Automation to clear the way in the back office
  • Email automation to drive efficiency
  • Intelligent virtual assistant (IVA) to accelerate resolutions
  • Unified messaging to connect the conversation

Read more in the White Paper

 
 

Accelerate your CX and digital transformation with TTEC and Pegasystems

TTEC and Pegasystems have partnered to empower clients with industry-leading digital transformation solutions to optimize customer experiences within their contact centers.

Together, we help accelerate autonomous and augmented CX across the front, mid and back office to enable a one-office contact center solution for customers. We work with brands to remove the technical and operational obstacles that stand in the way of great experiences for customers and employees. 

Clients have achieved substantial time and cost savings in customer-related processes via intelligent automation.

 
 

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Creating customer-centric service
with AI and automation