×
 

Placing Customer Centricity at the Heart of Healthcare

A look at how healthcare providers, pharmaceuticals, and health insurers are adapting to the changing customer landscape and evolving their patient experiences

 
 

The Affordable Care Act is placing customers in control of their own healthcare coverage. As a result, insurers who were traditionally focused on their B2B customers will have to adopt a customer-centric business model, reorganizing internally around the customer and deploying the necessary solutions to enable the new engagement strategies. The compilation, Placing Customer Centricity at the Heart of Healthcare, uncovers how healthcare providers, pharmaceuticals, and health insurers are adapting to the changing customer landscape and evolving their patient experience. Discover how to:

 
  • Create an omnichannel patient experience to effectively address customer needs across a variety of touchpoints
  • Prepare your contact center with informed associates who have ready access to information
  • Become a trusted advisor by making your company completely available to clients at any time
 

Download the White Paper:

Please complete this form

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Are Your Customer Interactions Truly Authentic or Just Artificial?
Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
TTEC Announces First Quarter 2018 Financial Results
latest news
latest news