Finding Uncommon Ground: Collaborative BPO Partnering for Competitive Differentiation


The white paper, “Finding Uncommon Ground: Collaborative BPO Partnering for Competitive Differentiation,” offers tips for identifying your organization’s key competitive differentiations, and proposes a checklist that can be used as a guide for determining common business functions that can be outsourced. The checklist includes:

  • Identify differentiation touchpoints for each potentially outsourced function
  • Identify internal expertise that’s been developed within ‘common’ functions
  • Score your functional areas on the common-uncommon continuum
  • Talk to your BPO provider about a process optimization plan
  • Make a plan to transfer that domain knowledge
  • Develop a ‘tagged baseline’ for ensuring that the domain knowledge thrives in an outsourced setting

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