×
 

Creating a 5-Star Health Insurer

 
 

Billions of dollars in bonus payouts are available to the highest-rated plans, measured in areas such as member experience, complaints, customer service, and overall health / chronic care management. This white paper, “Creating a 5-Star Health Insurer,” presents a clear picture of the opportunity for Medicare plan providers. Renewed focus on the individual member results not only in a higher rating, but also in members who remain – and remain happy – throughout a long-term relationship. The white paper addresses issues such as:

 
  • The goals of the CMS rating system, and how they align with today’s consumer experience
  • How the service quality components of the rating system affect the entire score
  • The requirement for a holistic approach to the entire customer life cycle
 

Download the White Paper:

Please complete this form

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Global CX Leader TTEC to Open New Humanify™ Customer Engagement Center in Gwinnett County, Georgia
500 new customer care and omnichannel interaction management associate positions will support local economy
Customer Engagement Leader TTEC Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates TTEC's commitment to meeting key regulations and protecting sensitive information
latest news
latest news