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Overbooked hotels, flight cancellations, and missed connections are stressful situations that we can all relate to. We also know that nothing can aggravate one of these situations quite like an indifferent employee. Unfortunately for brands, the combination can easily result in the loss of a customer – for life.
In this white paper, learn how coaching your employees on emotional intelligence can help diffuse stressful travel situations, and turn even your most disgruntled customers into life-long advocates.
7 ways to improve front-line empathy
The financial benefits of focusing on emotional intelligence
A look at the brands that have built empathy into their corporate cultures
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