Responding to the CX Mandate

Best practices for assessing + addressing CX gaps in the public sector

COVID exposed the digital gap, driving a decade of digitization in six months. Legacy systems can't keep up, and now leaders are expected to do more with less resources.

State and local governments need to prioritize digital-first experiences to meet the surging demand and rising citizen expectations. Providing an empathetic and effortless experience is crucial.

Join Andy Martin and Stephen Parowski, from TTEC, to learn how to modernize your contact center. We’ll discuss best practices for reimagining the citizen experience and ensuring accountability in CX. Learn how to:

  • Improve resiliency through remote workforce enablement
  • Gain public trust with secure cloud implementation
  • Prepare for what’s next by accelerating digital transformation

Watch On-Demand Webinar


Andy Martin

Group VP, Business Development, Public Sector

Stephen Parowski

TTEC Group Vice President Public Sector