Webinar
Real Time Learning
How to improve employee performance in contact centers with real-time learning and data
Join us for a look into how Contact Centers can improve employee performance using personalized and real-time data.
This webinar features Lamont Exeter, Vice President and Partner, Global Innovation at TTEC.
During this session, we'll cover:
- How real-time learning is replacing traditional training programs
- Why professionals need to change to meet the demand of customer service
- How personalized data can shape coaching moments and more!
For more information on learning in real-time read Lamont's Customer Strategist article, All I Need to Know I Learned in Real Time.