Real Time Learning

How to improve employee performance in contact centers with real-time learning and data


Join us for a look into how Contact Centers can improve employee performance using personalized and real-time data.

This webinar features Lamont Exeter, Vice President and Partner, Global Innovation at TTEC.

During this session, we'll cover:

  • How real-time learning is replacing traditional training programs
  • Why professionals need to change to meet the demand of customer service
  • How personalized data can shape coaching moments and more!

For more information on learning in real-time read Lamont's Customer Strategist article, All I Need to Know I Learned in Real Time.