In times of crisis, don’t react immediately — respond strategically. Join TTEC experts for a rapid-fire look at the three critical areas of contact center resilience during the COVID-19 pandemic, including operations, technology, and people.

In this webinar, you’ll hear up-to-the-minute details on what our clients are saying, the strategies we are deploying on their behalf, and which business continuity solutions and services they’re leveraging to keep their contact centers online, accessible, and connected during this stressful time.

Watch this webinar to learn:

  • What percentage of your workforce should you consider shifting to an at-home environment
  • Top highlights, client learnings, and critical customer considerations
  • Which technologies make moving to a virtual contact center effortless
  • How to hire, train, and attain skilled associates — and scale as needed

On-Demand Webinar


Nick Cerise

Chief Marketing Officer

Chris Condon

SVP, Business Development, North America

Paul Ignasinski

SVP, TTEC Digital

Maurice Da Silva

GVP, Digital Embedded Accounts & Solutions

Colleen Ritchie

SVP, Operations



This webinar is part of our webinar series COVID-19 NOW: What you need to know . Click here to learn more about topics and dates in the webinar series and to watch webinars on-demand.