Anxious healthcare consumers across the globe are flooding contact centers with questions about coverage, costs, and treatments – and payers, providers, and pharmacies are struggling to keep pace with the new demand.

Join our healthcare CX experts as they discuss the best ways contact center leaders can empower their associates to respond faster to surging patient and member call volumes by switching to Messaging channels and improving operational efficiencies with automation.

In this webinar, you’ll learn how to seamlessly transition your associates to a secure at-home environment, while augmenting their ability to meet surging healthcare consumer demands via Messaging channels and intelligent automation.

Watch and listen to this webinar to learn:

  • The top operational challenges spanning healthcare contact centers since the COVID-19 outbreak
  • How to enable your contact center associates to stay connected, compliant, and equipped to work remotely
  • Fast and effective ways to deflect inbound calls to Messaging channels
  • When, where, and how to use automation to improve operational efficiencies

Yes, I want to register for the April 7 Webinar


Kristine Webster

Global Head of Integrated Marketing

Sheila Curr

GVP, Healthcare

Tim Keefe

Client Partner

Matt Cocks

VP, Healthcare Client Partner

Mark Tryon

Senior Principal Sales Engineer



This webinar is part of our webinar series COVID-19 NOW: What you need to know . Click here to learn more about topics and dates in the webinar series and to watch webinars on-demand.