COVID-19 NOW: What you need to know NOW
How to scale your resources and adapt to the "new normal" NOW
In times of crisis, your customer experience is everything — and operating in the "new normal" does not mean you must compromise the quality of your CX. Join CX and Messaging experts from TTEC and LivePerson as they discuss the best ways to quickly enable operational flexibility, contain costs, and maximize resources during the pandemic.
In this webinar, you’ll learn how to use Messaging and Intelligent Automation to move fast and stay nimble in the face of fluctuating customer demands, new operating standards, and rising costs.
Watch this webinar to learn:
- The top emerging contact center trends since the COVID-19 outbreak
- The quickest ways to reduce surging call volumes with Messaging and Intelligent Automation
- Smart ways to use Messaging to help your associates help your customers faster
- The best ways to ensure your customer interactions stay safe, secure, and compliant
Chief Revenue Officer,
SVP, TTEC Digital
VP, Strategic Account Solutions, LivePerson
This webinar is part of our live webinar series COVID-19 NOW: What you need to know. Click here to watch webinar one on-demand and to learn more about upcoming topics and dates in the live webinar series.