At the onset of the pandemic, large digital transformation initiatives and spending were put on the back burner as companies focused on survival.

Businesses are now feeling the pandemic’s effects and accelerating digital transformation initiatives to realize quick wins and keep their customers happy. Many organizations must reduce expenses and are looking to the contact center to lower the cost to serve and improve the customer experience. Both are paramount for companies who wish to move beyond survival and into thriving.

In this webinar hosted by CCW Digital, we discussed how to engage and reduce effort for your customers, your employees, and your business to ensure your customers remain loyal, your employees evolve into brand advocates, and your business thrives.


Brian Cantor

Principal Analyst
CCW Digital

Ryan Swanger

SVP, CX Transformation
TTEC Digital


Watch On-Demand