Follow the digital path to richer, smarter customer interactions
Customer expectations are rising, and it’s because digital-natives are setting a new standard for what a great customer experience means. Customers want to engage when it matters. They want support on their own terms on any mode of communication. They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. And they really appreciate it when you can anticipate issues and proactively reach out to them. This is the future of customer experience.
Attend this webinar to learn:
- How imimobile enhances and augments the Cisco Contact Center offering
- Ways to meet customers on next-gen messaging channels like Apple business chat, Google's business messages, RCS and WhatsApp, to improve CX and reduce costs.
- Provide the business with the technology they need to provide delightful customer experiences across the entire customer lifecycle
- Real-world examples from healthcare, finance, and retail
Global Head of Presales and Solutions | Imimobile
David has been developing sales and go-to-market strategies for enterprises in Europe and North America for the past 10 years. His technology acumen spans CPaaS, Cloud, AI, and automation. He leads a team of sales engineers at imimobile focused on enhancing every interaction for an outstanding customer experience.
Senior VP of CX Transformation | TTEC
Ryan Swanger is responsible for Sales, Marketing & Solution Engineering for TTEC Digital. Ryan has been in the contact center industry for 20-years, and has long been focused on helping TTEC Digital advance its focus on innovation, which today includes artificial intelligence, complex omnichannel deployments, and next generation predictive analytics. He has a BBA in Information Systems from the University of Texas at Austin.
imimobile provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations. imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021. Learn more at https://imimobile.com.
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. TTEC has been bringing humanity to the customer experience since 1982, and the Company's nearly 60,000 employees operate on six continents across the globe. Learn more at https://www.ttec.com.
Watch the On-Demand Webinar