Industry experts say the last six months have created more working-from-home scenarios than the last decade. Of all the trends that came out of 2020, which will be relevant in 2021?

In this LinkedIn live happy hour event and 'Ask Me Anything' with renowned CX Expert Dan Gingiss, and our very own Elizabeth Glagowski, we discussed current and future trends in remote work, how automation helps, and top predictions for employee experience in 2021.

Want more? Get our 2021 trends report and find out the top EX and CX trends that are reshaping the customer service landscape here.


Dan Gingiss

CX Expert + Author

Liz Glagowski

Customer Strategist Journal, TTEC


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