State and local governments are overwhelmed in their capacity to respond to rampant unemployment claims and managing the distribution and governance of COVID-19 vaccines. Their legacy platforms struggle to scale and organizations lack the additional personnel to manage contact center volume.

Amazon Connect’s cloud contact center provides an immediate remedy with easy deployment. Customers can quickly procure partner consulting services and software solutions from AWS Marketplace to enable their AWS contact center. Combined with Voice Foundry and TTEC’s implementation and managed telephony, personnel constraints and legacy technology limitations are quickly overcome.

Highly flexible and highly scalable, Amazon Connect deploys the latest automation and omnichannel customer engagement features available. Voice Foundry estimates Amazon Connect customers can save 50 percent in operational costs over on-prem contact centers.

What you will learn in the webinar:

  • How Amazon Connect reduces the complexity of doing business, and how AWS Marketplace can simplify procurement of consulting services and software solutions needed to deploy an AWS Connect based call center
  • How the State of South Carolina set up a contact center with Amazon Connect to scale their pandemic call center capacity within days.
  • Hear from the experts at AWS and VoiceFoundry about the ease of doing business, filling the labor gap and launching a cloud contact center through Amazon Connect.


Donald Rich

Collaboration Specialist, Amazon Connect, World Wide Public Sector

John Marino

CEO @VoiceFoundry,
a TTEC digital company


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