On-demand Webinar: Take an agile, outcomes-driven approach to your cloud contact center migration
More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it.
This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve customer experiences and gain platform agility and scalability. Learn more about delighting customers with a fast and easy contact center transformation.
In this webinar, you'll learn:
- How to solve the three biggest challenges to cloud contact center migrations and transformative customer experiences
- How to shift to a customer-first focus to move your business forward
- What Amazon Connect is and how it’s disrupting the contact center landscape
- How to leverage Amazon Connect, Amazon Lex, and VoiceFoundry’s specialized integrations quickly, safely, and efficiently
Jen Walsh Fisher, AWS
Director of Partner, Amazon Connect
John Marino, VoiceFoundry
President & CEO
Lynn Teague, VoiceFoundry
VoiceFoundry specializes exclusively in the design and delivery of Amazon Connect. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies to deliver an exceptional customer experience, leveraging all things AWS. Learn more at www.voicefoundry.com
Watch On-Demand Webinar