Deliveroo's Journey with Amazon Connect
Deliveroo provides food delivery in over 200 locations across Europe, the Middle East, and Asia, serving customers in dozens of languages. Deliveroo is on a mission to transform the way customers eat and their customers’ experience.
Deliveroo was seeking a contact center platform that supported its incredible business growth by providing a stable and reliable platform for voice and chat handling for its customer CareOps business from London to Australia. Along with supporting its forecasted growth, Deliveroo needed a cost effective platform that enabled it to deliver improved agent and customer experiences by using AI and ML services such as Amazon Transcribe, Amazon Comprehend, Amazon Lex, and Contact Lens for Amazon Connect.
This webinar will take viewers through an end-to-end journey in business value to Deliveroo.
Product Manager, Deliveroo
EMEA Practice Lead, VoiceFoundry
Principal Account Manager, AWS
VoiceFoundry, a TTEC Digital company, specializes exclusively in the design and delivery of Amazon Connect. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies to deliver an exceptional customer experience, leveraging all things AWS. Learn more at www.voicefoundry.com.