Industry experts say the last six months have produced more digital transformation than the last decade. Of all the trends that came out of 2020, which will be relevant in 2021?

In this LinkedIn live happy hour event and 'Ask Me Anything' with renowned CX Expert Dan Gingiss, and our very own Elizabeth Glagowski, we discussed what's hot (and what's not) in bots and tech + top predictions for customer experience in 2021.

Want more? Get our CX 2021 trends report and find out the top trends that are reshaping the customer service landscape here.


Dan Gingiss

CX Expert + Author

Liz Glagowski

Customer Strategist Journal, TTEC


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