How to transform 'digital-first' into 'digital-only' for the post-pandemic buyer

Acknowledging the speed, breadth, and depth of the digital-only life today’s consumers have become accustomed to is paramount for brands to thrive beyond these uncertain times. Join us for a webinar featuring digital CX experts as they predict and discuss the after-effects overnight digital transformation has had on consumers around the world.

In this webinar, find out what’s to come post-pandemic as it relates to fast-emerging digital experience expectations, how to keep evolving as customer (and employee) demands change, and best practices for improving customer loyalty without increasing costs.

Watch and listen to this webinar to learn:

  • What the risks are for assuming consumers will revert to ‘old normal’ brand interactions
  • How and where to fast-track your digital transformation and continue driving momentum
  • The best ways to champion the progressive ‘digital-only’ mindset to the c-suite
  • How the coronavirus outbreak will impact CX and contact centers long-term

Watch On-Demand


Darryl Kelly

VP, Marketing, TTEC Digital

Ryan Swanger

GVP, Sales & Marketing



This webinar is part of our live webinar series. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.