CARES Act NOW: Handling the surge in citizen outreach
Many federal, state and local contact centers were not equipped to keep pace with the new challenges caused by COVID-19. Now those contact centers are being swamped with citizen inquiries and trying to keep up.
Join our government CX experts as they discuss the best ways contact center leaders can overcome the disruption and impacts sparked by Coronavirus.
In this webinar, you’ll learn how to seamlessly transition your associates to a secure at-home environment while taking advantage of other capabilities to deflect volume and improve the citizen experience.
Watch and listen to this webinar to learn:
- Your business continuity options in light of COVID-19
- How to enable your contact center associates to stay connected, compliant, and equipped to work remotely
- Fast and effective ways to deflect inbound calls to Messaging channels
- How to use automation to improve operational efficiencies
Director, Integrated Marketing
VP, Technology Sales
Director, Technology Sales
This webinar is part of our webinar series COVID-19 NOW: What you need to know . Click here to learn more about topics and dates in the webinar series and to watch webinars on-demand.