To the average consumer, the passing of the CARES Act brought a lot more questions than answers – and they’re flooding contact centers with increasingly heightened concerns. Join our financial CX experts as they discuss the best ways to ramp up operations, prioritize consumer needs, and respond accurately to the influx of calls, all while agents continue to work from home.

In this webinar, learn the best ways to maintain interactive, personalized, and meaningful consumer communications on any channel – every time – during these uncertain times.

Watch On-Demand Webinar:

  • The top CARES Act questions banking consumers want answers to right now
  • Turnkey ways to fortify and maintain remote employee enablement
  • The proper steps for implementing a triage strategy for your consumer interactions
  • Best-in-class methods for managing the influx – like Messaging and automation

Watch On-Demand Webinar


Nick Cerise

Chief Marketing Officer

Chris Condon

SVP, Business Development, North America

Paul Ignasinski

SVP, TTEC Digital



This webinar is part of our webinar series COVID-19 NOW: What you need to know . Click here to learn more about topics and dates in the webinar series and to watch webinars on-demand.