Digital transformation has been driving organizational change for more than a decade, but now we’ve gone into hyperdrive. Businesses have made the leap to technology-enabled CX delivery to adapt to fluctuating consumer demands amid COVID-19, but now it’s crucial to maintain momentum as the world re-opens.

Join us for an insightful and power discussion with futurist and principal analyst, Daniel Newman, Rafa Domene of TTEC Digital, and Jeff Nicholson of Pegasystems as the three discuss the overnight evolution of digital CX, where it’s been, and where’s it’s going.

Watch and listen to this CX Techcast to learn:

  • Keys to using AI as an enabler for CX success, given the recent cultural mind shift
  • How and where AI can help before a call, during, and after call
  • Best practices for boosting human connections with technology

Watch On-Demand


Jeff Nicholson

Global Head of CRM,

Rafa Domene

Partner. Strategy & Operations,
TTEC Digital

Barb Wingle

VP, Strategic Marketing and Analytics


Daniel Newman

Futurist and CX Expert

Daniel Newman is a founding partner and Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group, one of our sister companies. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. From Big Data to IoT to Cloud Computing, Newman makes the connections between business, people and tech that are required for companies to benefit most from their technology projects, which leads to his ideas regularly being cited by CNBC, Barrons, Business Insider and hundreds of other sites across the world. A 7x Best-Selling Author including his most recent “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago Native and his speaking takes him around the world each year as he shares his vision of the role technology will play in our future.