On-demand Webinar

Apple Business Chat

The Ultimate CX Game Changer for Improving CSAT and Reducing Call Volume

Think different... about messaging with customers.

In this On-demand Webinar, learn about Apple Business Chat – the messaging channel that’s revolutionizing contact center customer experience (CX) and call deflection.

In this webinar, hear from Paul Ignasinski, SVP of TTEC Digital, and James Brown, Director of Strategic Solutions at LivePerson. They share expert advice on how to make business messaging accessible and inviting to your customers.

Watch and listen to this webinar to learn how Apple iOS13 will enable 1.4B smartphone users to engage brands in new and exciting ways... and how to get the most out of it for your business.

  • 5 ways to get the most out of Apple Business Chat
  • Common mistakes and how to avoid them as you scale
  • How to reduce call volumes, increase associate productivity, and improve CSAT
  • The technology foundation of great messaging experiences
  • How leading brands are using Apple Business Chat to change customer service

Featured Speakers


Paul Ignasinski


Senior Vice President
TTEC Digital

James Brown


Director of Strategic Solutions


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