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Webinar

Real Time Learning

How to improve employee performance in contact centers with real-time learning and data

 

Join us for a look into how Contact Centers can improve employee performance using personalized and real-time data.

This webinar features Lamont Exeter, Vice President and Partner, Global Innovation at TTEC.

During this session, we'll cover:

  • How real-time learning is replacing traditional training programs
  • Why professionals need to change to meet the demand of customer service
  • How personalized data can shape coaching moments and more!


For more information on learning in real-time read Lamont's Customer Strategist article, All I Need to Know I Learned in Real Time.

WATCH THE WEBINAR

 

Featured Speakers

 

Lamont Exeter

 

vice president learning & performance ttec digital

 

Jordan Fladell

 

CEO mLevel