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Lamont Exeter: Why the Employee Matters to Customer Centricity

Your employees are the brand personified, and it’s critical that they have the skills to embody what you want your brand to represent. Lamont Exeter, Executive Director of TTEC’s Learning Solutions and Delivery, discusses how tools such as simulated learning and social learning can help develop employees and connect them to a company’s overall customer strategy and brand position​.

 

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