Tips & Takeaways
6 ways financial institutions can tackle forbearance challenges
Focus on the fundamentals
As forbearance relief programs expire, borrowers are flooding banks and other lenders with requests to discuss next steps in post-forbearance plans. At the same time, financial firms must respond to other customers. Financial firms can mitigate these challenges by proactively reducing customer volume while providing empathetic support.
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- Immediate actions to maximize efficiencies
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- Best practices for building capabilities in a rapidly changing financial CX landscape
- Ideas to reimagine the customer experience
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