Tips & Takeaways
5 ways to champion remote work in the high-tech space
Adding flexibility to the employee experience is good for business
Giving high-tech contact center employees the option to work remotely or in a hybrid model reduces work-related stress and is a significant retention driver for the long term. Set up your CX workforce for success and create a differentiated employee experience with 5 proven tips.
We help employees deliver amazing customer experiences
At TTEC, we've been delivering incredible employee and customer experiences for decades by unifying our core capabilities of technology, services, and strategy. Retain 2.0 is an end-to-end solution that combines state of the art technology with proven strategies and processes to keep employees engaged and productive. Partnering with TTEC gives companies access to:
- State-of-the-art EX and seamless onboarding. Use the right blend of AI and human interactions to optimize the employee onboarding experience, keep associates informed, and track wellness and satisfaction. We also deliver 24/7 technical support to associates, along with meaningful virtual events and real-time chat access.
- Virtual learning & development. Receive real-time, analytics-based coaching from leaders focused on developing talent and aligning client objectives. Reward employee behavior and encourage development through our gamified programs, and help guide associates along their career path with our iAspire platform.
- Smart & Secure Workforce Management. Harness the power of cutting-edge workforce optimization and management tools: employee-friendly schedules, consistent audits on associate shifts, contingency management, business continuity processes, regulatory compliance requirements, and more.
- Strong culture & community. Give employees a place to communicate, collaborate, and quickly access support through TTEC Neighborhood. Keep your finger on the pulse of employee sentiment through our rigorous survey process, continually gathering feedback to improve employee experience and diversity.