Tips & Takeaways | 3-min read

3 Ways to Prepare for the Future of P&C Insurance CX


From the accelerated use of telematics to drone claims adjusters and automated chatbots, all parts of the property & casualty (P&C) insurance customer experience (CX) journey can be reimagined to reduce costs and improve customer satisfaction. Learn how P&C insurers are embracing digital transformation and customer centricity to deliver amazing, digital-first experiences in 2021 and beyond.


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Reduce costs and risks while boosting customer engagement in P&C

TTEC helps P&C firms tap into industry trends to improve customer experiences, operational efficiency, and reduce cost. Here’s how:

  • Customer Care: Find, acquire, and engage customers across all channels.
  • Omnichannel Technology: Realize business results of optimized, omnichannel orchestration to deliver the CX your customers demand.
  • Automation and AI: Digital transformation and leading-edge technology such as self-service chatbots, live chat, and messaging drive efficient interactions to reduce cost and improve customer loyalty.
  • Customer Analytics: Sophisticated customer insights capabilities converts telematics and IoT data into customized products, preferred channel offerings and personalized interactions that build deeper engagement.
  • Marketing Analytics: Marketing analytics, digital marketing and multichannel sales solutions enrich the product portfolios of existing customers and drive acquisition of new ones.

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3 Ways to Prepare for the Future of P&C Insurance CX