Making the Grade

How to convert a Contact Center Into an Insight Center


Did you know that 40% of contact centers don’t have data analysis tools? Those that do might still be lacking full insight into their customers’ behaviors and preferences. That can make it hard for brands to deliver the personalized and engaging experiences that today’s customers crave.

In this eBook, learn how the latest big data analytics tools and strategies can help you create an A+ experience for your customers.


  • Tips for selecting the right tools for your business
  • Four steps for closing the gaps on data insights
  • A look at the impact analytics software can have on the customer experience

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