STRATEGY GUIDE | 15-MIN READ
3 ways to make open enrollment easier on your business
Deliver seamless member experiences
while lowering costs
Open Enrollment: it’s a cornerstone of healthcare organizations but can be one of the most challenging times of year. Companies must balance the desire to grow their member base quickly against the need to keep costs down – all while staying compliant and delivering seamless customer experiences along the way. In the modern healthcare landscape, the old ways of lowering cost per enrollment don’t work anymore. It’s time for companies to innovate with new solutions if they want to grow their member base and stand apart of competitors without over-burdening their budgets. Read this strategy guide to learn 3 ways to make next open enrollment season your most successful and cost-effective one yet.
Overcome open enrollment’s challenges with CX best practices
Every member interaction is a chance to add value, especially during open enrollment. Master the busiest time of year and keep costs in line with the right mix of people and technology.
Read this strategy guide for:
- Insights into how digital solutions can cut costs
- Tips on how to accelerate associates’ speed to proficiency
- The benefits – from messaging and cost-saving standpoints – to a direct-to-consumer approach
- Proven ways CX solutions have helped healthcare organizations cost-effectively improve experiences
We help some of the world’s most admired healthcare organizations create patient and member success
Show members, patients, and employees that you’re there for them—on any channel, at any time. Optimize
your workforce and contact center with our omnichannel orchestration and intelligent automation solutions:
- Workforce optimization: Our flexible and cost containing @home approach keeps your operations running smoothly through major ramps, seasonality, and daily fluctuations.
- AI and advanced bots: Receive real-time, analytics-based coaching from leaders focused on developing talent and aligning client objectives. Reward employee behavior and encourage development through our gamified programs, and help guide associates along their career path with our iAspire platform.
- Humanify @Home: Rapidly and seamlessly ramp up and scale your virtual contact center by tapping into a broader pool of highly-skilled and certified at-home associates, leveraging secure tech, and implementing patient and member best practices.
- Conversational messaging: Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.