TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022

TTEC was named a Leader in Everest Group’s Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022 for its overall market impact and ability to successfully delivery services.

"TTEC emerged as a Leader in Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix® Assessment 2022, due to its holistic set of CXM solutions, including Contact-Center-as-a-Service (CCaaS) and Customer-Experience-as-a-Service (CXaaS), domain/industry expertise, and omnichannel capabilities," said David Rickard, Vice President, Everest Group. "It is successfully driving business growth by leveraging tools for talent management, remote working, and FlexEX, a CXaaS model for choosing an optimum mix of agents, and is well positioned to cater to diverse client requirements."

Everest Group completed a detailed assessment of 37 CXM service providers in the Americas and recognized TTEC as a Leader.

“We are proud to earn recognition from Everest Group which demonstrates the strength of our CXaaS solutions in delivering differentiated CX and employee experience (EX),” said Nick Cerise, TTEC’s Chief Marketing Officer. “In an uncertain economy, the ability to attract, retain, serve, and grow customer relationships is critical to our clients. Our digitally-enabled CX solutions and strong partner ecosystem deliver increased customer value and brand loyalty.”