Member Engagement Leadsto Healthy Experiences
A compilation of industry thought leadership for attendees of the 2016 National Summit
The health insurance landscape continues to evolve rapidly and radically. Members have a lot of questions, and they often turn to payers for guidance.
To win the hearts and minds of members, payers need to be able to quickly and effectively respond to their inquiries before, during, and after the open enrollment period. The problem is, payers are oftentimes forced to balance member needs with rising costs and changing technological and regulatory standards.
In this compilation of articles, discover:
The steps regional health plans are taking to overcome these challenges
How focusing on customer experience, engagement, and growth will boost member loyalty
What payers can do to grow the value of the member experience
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