MYSTERY SHOPPING THE CONTACT CENTER
TOP 5 CONVERSATIONAL CX GAPS IN MESSAGING AND CHAT
Today's hyper-connected customers crave immediate, highly-relevant experience everywhere they live, work, and play. And although many claim to have mastered customer happiness across all channels and touchpointsr happiness across all channels and touchpoints - very few can prove it.
We mystery shopped some famous brands, and here's what we learned about their Chat, Messaging, and Texting conversational experiences. See the results in the infographic below.