×
 

Six Lies About the Retail Banking Customer Experience Debunked!

 
 

In the retail banking world, free checking and low interest rates no longer qualify as a competitive advantage. To successfully compete in the face of new tools and technologies, banks need to focus on making every customer interaction a great one. The problem is, in many cases, doing so requires banks to overcome some common misconceptions.

In this eBook, discover six lies banking leaders think are true and how they compare to today’s reality. The lies include:

 
  • It’s different – we’re a bank.
  • Mobile is just an extension of our website.
  • Customers leave because of better fees and rates.
  • This data only applies to millennials.
  • That’s not my department.
  • This is for the next person to solve. ​
 

Get the eBook:

Please complete this form

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
Company Recognized for Strong Sales Record and Demonstrated Success in Customer Care Solutions
Are Your Customer Interactions Truly Authentic or Just Artificial?
Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
latest news
latest news