×

 

Six Lies About the Retail Banking Customer Experience Debunked!

In the retail banking world, free checking and low interest rates no longer qualify as a competitive advantage. To successfully compete in the face of new tools and technologies, banks need to focus on making every customer interaction a great one. The problem is, in many cases, doing so requires banks to overcome some common misconceptions.

In this eBook, discover six lies banking leaders think are true and how they compare to today’s reality. The lies include:

It’s different – we’re a bank.

Mobile is just an extension of our website.

Customers leave because of better fees and rates.

This data only applies to millennials.

That’s not my department.

This is for the next person to solve.

Download eBook

 
 
 
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Global CX Leader TTEC to Open New Humanify™ Customer Engagement Center in Gwinnett County, Georgia
500 new customer care and omnichannel interaction management associate positions will support local economy
Customer Engagement Leader TTEC Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates TTEC's commitment to meeting key regulations and protecting sensitive information
latest news
latest news