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It’s easy to understand the value of emotional connections in business. But what if you could use emotions to predict decisions?
Emotional connections have a significant effect on productivity, retention, and employee engagement—all of which impacts the customer experience and your bottom line. Emotions are also complex and difficult to pin down. So, how can businesses turn something as intangible as emotions into actionable insights?
We’ll demonstrate how to better connect with employees using algorithms that identify the underlying emotions in text and speech and convert those insights into decisions.
Read this eBook to discover: