×

 
eBook

Get Smart About Customer Emotions

 

It’s no secret that an emotional brand connection is often what keeps customers coming back. Emotionally connected customers also buy more of a brand’s products, are less price sensitive, and are more likely to recommend the brand.

But tapping into emotional expectations is difficult—and let’s face it—other brands are also trying to connect with your customers. To stand out from the competition, businesses will have to be smarter about how they gain insights into their customers’ emotions to drive customer experience improvements.

Read this ebook to discover:

  • Why understanding customer emotions is essential for success
  • How to map emotions for every customer at scale
  • How to predict future customer behavior based on customer emotions
  • How analyzing customer emotions enhances many job functions
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Second Quarter 2018 Earnings Release and Webcast of Investor Conference Call
TTEC Expands Humanify™ @home Solution with Technology Innovation in Evolving Labor Market
latest news
latest news