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As we kick off a fresh year, customer demands for simplicity, convenience, and personalization remain as pressing as ever. Meanwhile, CX technology trends are expanding and growing more complex. Omnichannel services are evolving to include more options, smart speakers are gaining wider adoption, and self-service is being redefined.
So get ready for customer experience in 2019 and beyond with our 2019 CX Trends Strategy Guide, and celebrate good customer experiences - and make light of the bad - with our downloadable 2019 CX Calendar.
Read this strategy guide to discover: