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The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

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The Ultimate CX Ambassador: Santa Claus

December 8, 2017
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Creating the perfect customer experience is a lot like the holidays. It’s busy, stressful, and can always use a bit of magic. That’s why we wanted to hear from “Santa” Ed Taylor to hear how a professional Santa delivers a magical experience for children big and small.