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CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 
CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 
CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. 
You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.
Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.
Creating the perfect customer experience is a lot like the holidays. It’s busy, stressful, and can always use a bit of magic. That’s why we wanted to hear from “Santa” Ed Taylor to hear how a professional Santa delivers a magical experience for children big and small.