IN THIS ISSUE | SPRING 2019
What Employees Really Want
Disruption is about more than just customer-facing innovation.
It is also about engaging employees in innovative ways to attract
and retain the right people to influence customer satisfaction and growth.
Disruption is about more than just customer-facing innovation. It is also about engaging employees in innovative ways to attract and retain the right people to influence customer satisfaction and growth.
In this issue:
3 Ways to Create a High-Performing Employee Culture
For years a close family member suffered from severe migraines and, in a desperate attempt to find a cure, visited a holistic healer. Holistic medicine practitioners... more »
Allbirds Co-Founder Dishes on Direct Customer Relationships
The direct-to-consumer (D2C) model for manufacturers grew rapidly in 2018, with brands like Quip, Dollar Shave Club, and Warby Parker providing easy ways for consumers... more »
Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement
In today’s job market, what constitutes an engaging employee experience is constantly redefined. There was a time where a fun lounge area with games and snacks... more »
Harvard University Makes the Grade on Financial Wellness
It’s difficult to provide an excellent customer experience when an employee is worried about whether he or she can afford a financial shock, such as an... more »
Take a Smart Seasonal Approach to Health Insurance Open Enrollment
Open enrollment has become a make-or-break time for insurers. Besides the pressure and competition to entice and enroll members in individual, family, Medicare, and... more »