IN THIS ISSUE | FALL 2019
Ready to Wow?
When it comes to building strong customer relationships, it's
all about being there in the moments that matter to customers.
When it comes to building strong customer relationships, it's all about being there in the moments that matter to customers.
In this issue:
What Retailers Need to Know as Gen Z Goes to College
It’s back-to-school season and a new generation of students, Generation Z (those born between 1995 and 2015), is starting to make its way through the education... more »
Driving Change in the Auto Industry at Volkswagen Australia
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new... more »
Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service
Many customer experience professionals ponder whether the contact center voice channel is dying. The fact is it’s far from becoming obsolete–it’s... more »
Three Ways for Startups to Find the Moments that Matter
Pinpointing moments that matter—those crucial times within the customer journey when consumers want or need to hear from brands—is an important undertaking... more »