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Customer Strategist Journal

Winter 2022 Edition

The Great Re-Engagement

OUTLOOK There is no "one" employee experience 2 min read Drive employee engagement with authentic, supportive, personalized experiences. Continue Reading
 
PROFILE Schwan's Home Delivery retains human connection during digital transformation 5 min read The right tools and people make all the difference. Continue Reading
 
PERSPECTIVES Go digital for the right reasons 4 min read
 
IN DEPTH Win back the hearts of your at-home workforce 4 min read
 
INDUSTRY INSIGHTS What is the future of NFT and crypto CX? 6 min read
 
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INDUSTRY INSIGHTS Here's where banks can deliver the most value, now and in the future When it comes to delivering convenient and personalized services, conventional banks are at an inflection point. The financial sector has seen significant disruption from financial technology (fintech) firms in recent years. Continue Reading » 6 min read
 
IN DEPTH How to prepare for immersive CX 7 min read
 
PERSPECTIVES How to get employees to the critical 366-day mark 4 min read
 
PERSPECTIVES Overcome the Great Resignation with these 5 CX strategies 7 min read
 
INDUSTRY INSIGHTS The evolution of the retail experience 5 min read
 
PERSPECTIVES What makes a great employee experience? Alongside customer experience, discussions around the importance of “employee experience” have taken center stage. And for good reason, research from Gallup found that a great employee experience leads to some great financial benefits.
Continue Reading » 7 min read
 
INDUSTRY INSIGHTS 3 unique electric vehicle customer support insights 5 min read
 
PERSPECTIVES 5 obstacles blocking contact centers' path to the cloud 5 min read
 
IN DEPTH How to create a thriving gigCX model 5 min read
 
 
VIDEO 3 critical questions for digital CX 1 min
 
VIDEO 3 ways to improve employee experience 1 min
 
 
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