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Thought Leadership

Read the latest guides and white papers from TTEC. No registration is required.

What is Your Customer-Centric DNA?

Since 2012, TTEC has partnered with Janet LeBlanc + Associates in tracking the state of customer centricity across North America. Find out what the latest findings show about the current state of customer-centric transformations and stay ahead of the curve.

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Customer Experience Trends for 2021

These are consequential times as business leaders look to position their companies to not only survive but thrive in a rapidly evolving market. Businesses have an opportunity—and a challenge—to adapt to an increasingly digitized world and ensure that their customer relationships outlast the coronavirus pandemic.

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CX Best Practices for the COVID-19 Vaccine Rollout

In the rush to get the Coronavirus vaccine out, don’t forget the customer experience. Read this strategy guide for patient-centric solutions to top challenges faced by those involved in vaccine development and distribution.

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Best CX Wins + Fails in Customer Support Channels

Today's consumers want numerous ways to interact with the brands they love, but our research shows simply having more customer support channels does not guarantee good customer experiences.

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Close the Vaccination Gap with Last Mile Support

The COVID-19 vaccination campaign is off to a frustratingly slow start—but it doesn’t have to be this way. Read this checklist for proven customer experience solutions that remove last mile obstacles and get vaccines to individuals faster and more effectively with improved citizen experience.

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Videos and Podcasts

Reinventing the Citizen Experience

4 ways U.S. government agencies can become more citizen-centric.

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Champion Omnichannel Journeys

4 tips to start an amazing omnichannel journey for your customers.

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CX Best Practices: Vaccine Rollout

Here are customer experience (CX) best practices to help support the COVID-19 vaccine rollout.

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2020 Customer-Centric Index Results

Explore a deeper look at research that measures customer centricity at leading companies in North America.

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