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Customer Strategist Journal
Communication
Contact Center Analytics: Six Ways Analytics Impact Business Outcomes
Invest in CX to align with CEO priorities in 2022
How Volkswagen Group UK launched a contact centre in the middle of a pandemic
The 2021 retail holiday season: A barometer of CX changes to come
It’s time to use the full power of text analytics
What to look for in a CXaaS provider
Hit your CX step goal in 2022
Beyond frictionless: Re-humanizing your customer experience
Payers
5 tips for opening healthcare’s digital front door
6 ways to renew (and stick to!) your CX vows
CEOs respond: what’s your CX New Year’s resolution?
Retail Banking
Financial Services CX: From transactional experiences to relationship-building
2021 hindsight: What the market got wrong about CX this year
5 predictions for driving customer experience success in 2022
3 ways to balance wages and costs in the contact center
The world moves on in a new CX reality